Frequently Asked Questions
Everything you need to know about caring for your little one's skin.
Are Nala's Baby products suitable for newborns?
Yes, our entire range is dermatologically tested, pediatrician-approved, and specifically formulated to be gentle enough for newborns and those with sensitive skin.
What is your shipping policy?
We offer standard and express shipping across the UK. Orders are typically processed within 24 hours, with standard delivery arriving in 3-5 business days.
Are your ingredients natural and vegan?
Absolutely. We pride ourselves on using 99% naturally derived ingredients. All our products are vegan-friendly, cruelty-free, and free from parabens, sulfates, and dyes.
Can I return a product if I change my mind?
We accept returns on unopened and unused products within 14 days of delivery. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, we ship primarily within the UK, but we are working hard to bring Nala's Baby to parents worldwide very soon. Stay tuned for updates!